Imagine your utility at the center of a two-way digital communication network, enabled by the introduction of smart meter technology.
Such a network could:
- Provide real-time outage detection and dispatch restoration crews automatically – eliminating the need for customers to self-report power disruptions.
- Analyze a customer’s energy usage and recommend adjustments to thermostat settings or appliance use in order to help save energy and money.
- Work with smart home assistants such as Amazon’s Alexa to give customers the ability to manage their energy spending or reduce their household’s carbon footprint.
PSE&G has filed a proposal with the New Jersey Board of Public Utilities to create such a network, known as the Energy Cloud – a system that would help transform PSE&G into a smart energy services company and change the way we serve our customers.
As proposed, PSE&G’s nearly $800 million Energy Cloud would produce an estimated $1.7 billion in customer savings over 20 years – more than $2 saved for every dollar invested. It also would improve reliability, improve customer service and reduces New Jersey’s carbon footprint.
The core of the Energy Cloud is the implementation of smart meters – safe, state-of-the-art hardware and software that will provide two-way communications between the customer and PSE&G, allowing for real-time data gathering and analysis. Today, New Jersey ranks 47th among states in smart meter use. PSE&G hopes to convert all 2.2 million existing electric customers to smart meters by the end of 2024.
In addition to improved reliability and outage restoration, the Energy Cloud also would reduce customers’ costs by providing more accurate billing and usage data to help customers be more energy efficient; improve safety by increasing the ability to detect and fix issues – such as outages, voltage or meter conditions – before they become problems; and improve customer service by providing more detailed outage, power quality and usage data.
The Energy Cloud represents a digital transformation that reimagines today’s energy grid as a network connecting homes and businesses with a universe of clean energy sources and services, using data to help customers to customize their energy use in whatever manner suits their needs.